1. Cancellation
Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. Order cancellation charges are 10% or Rs.200 whichever is higher, if order is cancelled before 48 hours of the delivery.
Gift certificate provided as part of cancellation or refund has validity of one year from the date of issue and has no cash value.

d. Since flowers are perishable products, return or exchange will not be possible.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer. 

6. Store credit provided as part of cancellation or refund doesn't have any cash value.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to Rakhikart's account may be considered for order enhancement but will not be refundable.

9. Refunds are processed to your payment method within 15 working days.

10. In all matters concerning Cancellation and Refund Rakhikart shall have the deciding hand.

11. Rakhikart may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at care@rakhikart.com